Your satisfaction with your purchase is important to us and we will make every reasonable effort to make that happen. If you have any questions or concerns about your order, please let us know straightaway so we can put it right: firstname.lastname@example.org
- Standard (stock) items returned unused, in original condition and within 30 days from delivery are eligible to be refunded or exchanged. If 30 days have gone by since your order was delivered, as shown by the delivery tracking number, unfortunately we can’t offer you a refund or exchange.
- Because of the nature of custom orders, we are unable to accept returns on club yarns, custom dyed and Limited Edition yarns, wholesale orders, except in the case of faulty merchandise.
- We cannot accept the return of any yarn or fiber that smells of cigarette smoke or pets -- in this case, a refund or exchange will not be possible and your purchase will be returned to you. We refund shipping charges only in cases of faulty merchandise.
- Several types of goods are exempt from being returned. Sales of gift cards and downloadable software products, including knitting/crochet patterns and printables, are final and these items are non-returnable.
To complete your return, we require your order number, receipt, or proof of purchase.
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a reasonable amount of time.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, please first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Some sale items are non-returnable. They are marked as FINAL SALE on the sales page.
Exchanges (if applicable)
We replace items only if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: SpaceCadet, PO Box 113312 Pittsburgh Pennsylvania 15241.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she/he will find out about your return.
- To return your product, you should mail your product to: SpaceCadet, PO Box 113312 Pittsburgh Pennsylvania 15241
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- If you are shipping an item over $35, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
International Deliveries and Exchanges
When we send items out of the country, we must complete a customs declaration. This is required to include the price paid for your item, and your country may charge customs fees, which are your responsibility.
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Customer information - SpaceCadet Inc - Checkout